Grace Academy is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our website and services.
1. Information We Collect
- Account information: Name, email address, date of birth, and educational background provided during registration or profile setup.
- Usage data: Pages visited, features used, session duration, and device/browser information collected automatically when you use our platform.
- Communication data: Messages you send to us via contact forms, email, or in-platform notifications.
- Assessment data: Placement test results, session records, and progress information generated through your learning activity.
- Payment data: Billing information processed securely through our payment providers. We do not store raw card details.
2. How We Use Your Information
- To create and manage your account and provide access to our services.
- To match you with the appropriate learning level, course, or academic consultant.
- To schedule and manage placement assessment sessions, including generating Google Meet links.
- To send transactional emails such as booking confirmations, session reminders, and account notifications.
- To improve our platform, content, and user experience through analytics.
- To comply with legal obligations and protect the rights of our users.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data only in the following circumstances:
- Service providers: Trusted partners who help us operate our platform (e.g. hosting, email delivery, payment processing) under strict confidentiality agreements.
- Google services: When you or your assessor connects a Google account, limited data is shared with Google to create Calendar events and Meet links. This is governed by Google's own Privacy Policy.
- Legal requirements: When required by applicable law, court order, or governmental authority.
4. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), hashed credentials, and restricted access controls. While we take every reasonable precaution, no method of transmission over the internet is 100% secure.
5. Cookies
We use essential cookies to keep you logged in and remember your language preference. We do not use advertising or tracking cookies. You may clear cookies at any time through your browser settings, though this will log you out of your account.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data ("right to be forgotten").
- Object to or restrict processing of your data.
- Withdraw consent at any time where processing is based on consent.
8. Children's Privacy
Our platform serves learners of all ages, including children. Where a student is under 18, we require parental or guardian consent during enrolment. We do not knowingly collect data from minors without appropriate authorisation.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes by email or in-platform notification. The "Last updated" date at the top of this page reflects the most recent revision.
